FAQ

What is your Return Policy?

Bottles that are unopened and have an unbroken seal can be returned to our labs and be considered for a full refund (less postage) within 10 days of purchase. You are responsible for postage to send product back. Postage is always non-refundable as per the USPS. Scalp massager sales are final and cannot be returned or refunded in compliance with sanitary and health policies for personal hygiene.

Return address would be:
RRO 17128 Colima Rd# 1855
Hacienda Heights, CA 91745

Do you ship internationally?

Orders placed on RighteousRoots.net currently ship only within the USA. To order outside of the US; check our locations tab for a list of worldwide resellers who would be glad to ship product to your region of the world.

For wholesale orders feel free to inquire on the wholesales tab to get a quote for worldwide wholesale shipping. PLEASE NOTE that international shipping quotes do not include any fees or taxes from your local government or customs agencies. Please inquire with the authorities in your country for more info on any applicable import fees. Righteous Roots is not responsible for shipping costs or fees accrued as a result of the policies within your country. Righteous Roots will not refund the shipping on wholesale packages that are held in your country or subsequently returned to the US.

When will I get my order?

Once payment is received; orders generally ship out within 7-10 business days (excluding holidays).

A USPS (United States Post Office) tracking number will be emailed upon shipping to the email address provided at the time of purchase.

Once the tracking number shows "delivered" we are no longer responsible for your receipt of the item and cannot compensate for theft of your mailbox.

PLEASE NOTE: USPS's tracking information can be inaccurate and not up-to-date from time to time.

IMPORTANT: Once a package is in transit, we are not responsible for delays by USPS or theft upon delivery.

I submitted an incorrect delivery address with my order, now what?

If after submitting your order, you realize that you submitted an incorrect address, please email us as soon as possible to: righteousroots@hotmail.com, and we will do our best to intercept the order and correct the address or refund the entire transaction and allow you re-order to the correct address. If your order is already in transit, we will issue you a refund less shipping once your item is returned to sender. If your item is not returned to sender then we are not responsible for loss in that case and we recommend that you reorder to the correct address if you desire to receive your initial order. Postage is always non-refundable once shipped as per the USPS.

Tracking shows delivered but I don’t have my package. I may be a victim of mailbox theft.

We highly recommend presenting your tracking number to the customer service counter of your local post office branch if tracking shows "delivered". USPS policy gives them no choice but to provide an accurate accounting of where your package is or where it's been delivered to.

Righteous Roots as a brand, has no control over postal activities once tracking shows delivered and are not responsible for lost or stolen packages that have a tracking number that shows "delivered".

Please check with your local branch as in some cases they are actually holding the package for in-person pickup for various reasons at the discretion of the postal delivery person.

In other cases we have seen packages delivered up to 48 hours after the date of claimed delivery, and we are not sure why the post office would do such a thing but it happens a couple times a week, very strange.

What if I ordered the wrong product?

Simply return the unused unopened product with the seal intact to our labs and we will gladly replace it with the correct product. We are not responsible for shipping costs of returned item or the replacement item. Shipping for the replacement item will have to be paid prior to reshipping the correct item.

Return address would be:
RRO 17128 Colima Rd# 1855
Hacienda Heights, CA 91745

Whom can I contact for media/press inquiries?

Media/Press can contact us at: branding@righteousroots.net

Whom can I contact for wholesale/retailer inquiries?

For wholesale or retail inquiries, contact us from the Wholesale tab of RighteousRoots.net

What if my oil is frozen solid or hard to pour out of the bottle?

As stated on the back of the bottle label, simply place your bottle in warm water for a few minutes to allow it to melt, then shake well before use. Your product's quality and integrity remains intact once melted and shaken well to re-blend the 11 ingredients.

Where can I buy Righteous Roots products?

Righteous Roots products can be purchased directly from our website for US shipping. Check our locations page to see who is shipping Righteous Roots outside of the US.

Are your products cruelty-free and vegan?

Yes, absolutely!

What ingredients are in the Righteous Roots Rx oil?

COCOS NUCIFERA OIL (COCONUT), RICINUS COMMUNIS (JAMAICAN BLACK CASTOR OIL), OLEACEAE OIL (OLIVE), PERSEA AMERICANA MILL OIL (AVOCADO), VITIS VINIFERA OIL (GRAPESEED), SESAMUM INDICUM OIL (SEASAME), MENTHA PIPERITA OIL (PEPPERMINT), MELALEUCA ALTERNIFOLIA LEAF OIL (TEA TREE), SIMMONDSIA CHINENSIS SEED OIL (JOJOBA), ARGANIA SPINOSA OIL (ARGAN), ROSMARINUS OFFICINALIS OIL (ROSEMARY)

What if I’m allergic to any of the 11 ingredients in Righteous Roots Rx?

DO NOT USE if you are allergic to any of the listed ingredients of Righteous Roots Rx. We recommend that you do a patch test before using.

Can Righteous Roots Rx be used on Children or Pregnant women?

Righteous Roots Rx should only be used on children over five years old. If you are pregnant or breastfeeding, please consult with a physician before using. The Pre-Poo Prewash Detangler is safe for all ages.

How to use Righteous Roots Rx for a Hot Oil/ Deep Condition?

HOT OIL TREATMENT: GENEROUSLY APPLY RIGHTEOUS ROOTS RX FROM ROOT TO ENDS, THEN COVER WITH SHOWER CAP AND USE HEAT BONNET FOR 30 MINUTES OR TO DEEP CONDITION: ADD YOUR FAVORITE DEEP CONDITIONER OR FOR A MORE INTENSE TREATMENT ADD HEAT BONNET FOR 30 MINUTES PRIOR TO WASHING HAIR

How to use Righteous Roots Rx as a Pre-Wash Detangle?

SEPARATE HAIR INTO 4 SECTIONS. ADD RIGHTEOUS ROOTS RX TO YOUR FAVORITE CONDITIONER THEN DETANGLE AND LET YOUR HAIR SIT 5 MINUTES BEFORE WASHING

How to use Righteous Roots Rx for Scalp Massage / Anti-Itch treatment?

STIMULATE & MASSAGE INTO SCALP 2-3 DAYS PER WEEK PREFERABLY BEFORE SHOWERING.

How to “Scrunch out the Crunch”?

AFTER APPLYING GEL USE RIGHTEOUS ROOTS RX TO SOFTEN THE GEL CAST

Is Righteous Roots Rx safe to drink or use on my eyelashes?

External use only; avoid contact with eyes.

What is the difference between the Righteous Roots Rx and The Pre-Poo?

The Pre-Poo is to be used as a Pre-Wash Detangler and not for use as a leave-in product, it must be rinsed out. The Pre-Poo is great for washday detangling and helps to make braid take downs a breeze.

Righteous Roots Rx has multiple uses and can be used as a leave-in.

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Phone: 949-627-0020
Email: righteousroots@hotmail.com